When managing mobility, have you ever noticed that your vendor portals do not quite do everything? SimplifyWireless provides all the possible processes you are going to need to manage the employee, subscription, and device. SimplifyWireless is truly the ultimate solution for all things mobility including carrier changes, inventory management, approvals, and so much more.
Not all mobility requests have the same workflow. There are times when you need approval, or need new hardware, or just need to make a simple change to the service. Each request you create in SimplifyWireless provides a dynamic workflow and each stakeholder receives an alert when it’s their turn to act. SimplifyWireless uses industry-best workflows while automating the chain. This is always a daunting task for IT personnel and telecom managers to develop and maintain, especially if you are using an ITSM product.
It’s common for a wireless coordinator to complete a vendor or IT change only to desk swivel to a spreadsheet or database to record the change. When a workflow process is completed in SimplifyWireless, the data collected from each stakeholder is used to update the inventory record automatically. This means when inventory changes, a transaction record corresponds to that change. Public-sector customers can enjoy piece-of-mind knowing that there is total transparency in the inventory managed, which is why public sector auditors simply love SimplifyWireless.
Time and again, business customers require their vendors to report their SLA standards as a part of their wireless services contract. This is because the vendor owns all the systems and processes it takes to deploy your wireless services. SimplifyWireless provides customers with an easy way to measure the service levels your vendor has agreed to maintain. Each process type can be configured to measure the time it’s supposed to take to manage a request. This is a very powerful feature when managing and negotiating contracts with your vendors.
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In our experience, strong change control processes are the acid test of effective wireless management. Without strong change control, your employees will struggle in meeting their goals. Specifically, you may see the following symptoms of poor change control.
NHA wanted to take a proactive approach to be prepared for an audit, at anytime. SimplifyWireless by its nature tracks all spend and device inventory and is audit-ready from day one of implementation.
Our team here at Simplify Wireless loves data, and we qualify our actions by using custom KPIs to benchmark our performance. This helps us understand where we are, and where we want to go. It is one of the biggest drivers of change in our organization, and the organizations that we work with. **SPOILER ALERT:: it also tends to be one of the least utilized sets by a whole big number of enterprises that are wrestling with chaotic wireless ecosystems. **